COVID-19 Information, Precautions and Guidance

Care During a Public Health Crisis

The safety of our patients and staff has always been and remains our top priority. We are now enduring a dangerous phase of this pandemic as the COVID-19 virus surges across the state and our state is experiencing reduced resources available to hospitals and patients, such as medical supplies, equipment and personnel.

While we have been actively monitoring and responding to all recommendations made by the Centers for Disease Control (CDC) and the California Department of Public Health since the onset of COVID-19 — and have implemented extraordinary measures and additional protocols to help ensure a safe and clean environment for our patients, physicians, staff and community — the sustained public health emergency necessitates all California hospitals to define and implement Crisis Standards of Care. Utilizing established best practices and guided by ethical principles and a commitment to equity, this guidance provides a framework to help healthcare providers plan for and make critical decisions. It aims to ensure that, despite being faced with a crisis situation, we are able to continue to provide healthcare services in a coordinated and thoughtful manner, using an established framework, procedures and guidance.

Critical Care Resource Plan

We are doing everything we can to avoid reaching extreme crisis; however, our greatest immediate hope in this hard-fought battle against this virus is that citizens will heed the advice of our trusted public health leaders: physical distancing, limiting our gatherings, wearing masks, and respecting the guidance of our healthcare workers. By doing so, you are saving lives — and you are helping our teams be there for their families, as well. 

Thank you for entrusting your care to us. When you or your loved ones need services, know that we are here to deliver a superior healthcare experience.

Emergency Department – Do Not Delay in Seeking Critical Care

Our Emergency Department is staffed 24/7 to serve those with emergency medical conditions. Individuals experiencing serious injuries or medical symptoms such as chest pain, numbness, difficulty breathing or mental confusion should call 9-1-1 or go to the nearest emergency department. It could save your life.

Our rooms are private and have advanced disinfection technology for continuous protection from possible infectious germs. We have an additional layer of protection with the utilization of UV light technology that kills germs once a room is unoccupied. Curtains and doors are kept closed and patients are separated based on symptoms.

Watch this video to learn about the measures we are taking to keep you safe in the ER:

Individuals Experiencing COVID-19 Symptoms

If you develop a fever or cough or have difficulty breathing, or have had close contact with someone who has had a confirmed positive COVID-19 test result, please seek medical attention by calling your provider’s office or an Urgent Care Center.

If you need help deciding if you should seek medical care, access the CDC Coronavirus Self-Checker on the CDC COVID-19 Symptoms page by clicking on the Coronavirus Self-Checker button at the top of the page.

Hospital Services and Programs

The hospital is fully operational. We are monitoring for symptoms in patients and implementing isolation protocols, if needed.

Most community health education programs offered by the hospital in the near term have been canceled or postponed; please follow the hospital on Facebook for updates.

Elective Procedures

Our surgery teams are working with physician offices to accommodate the scheduling of surgeries and procedures that were postponed due to COVID-19 or that may have recently become a health priority. If you are scheduled for a procedure, please confirm with your doctor that it remains on schedule. Please see the Visitation section below for information on visitors dropping off and picking up patients for outpatient surgery.

If you have a surgery scheduled, please watch this video for important information:

 

 

LIMITED VISITATION – Be an Advocate for Your Loved One’s Care

Consistent with city and county efforts around social distancing to limit the exposure to individuals who may have contracted COVID-19 but are at that time asymptomatic, we have revised our Visitation Policies to help protect our patients and their loved ones.

The following is in effect until further notice:

  • Two visitors age 18 or older is permitted on the inpatient floors 3-5 of the main hospital from 12 – 8 pm. Limited visitation is permitted in the ER, for outpatient surgery, and in compassionate care/end-of-life situations. In these cases, visitors will be limited to a specific room only and must wear a mask, which we request that you bring with you.
  • ER – Two non-COVID-symptomatic visitors may accompany a patient in the ER. The visitors must come in with the patient at the time of arrival and wear a mask. The visitors must stay in the specific room/bay assigned to the patient until discharge. If the patient is admitted, the visitors must depart as no visitation is permitted on the inpatient units.
  • Outpatient Procedures – Two visitors age 18 or older may accompany the patient for pre-op consult in Outpatient Surgery areas. Both patient and visitors are required to wear a mask upon arrival. The visitors will be contacted with further information.
  • Visitors are subject to temperature check and screening upon arrival at the hospital. Individuals will be prohibited from entering the hospital if they:
    • Have been in contact within the last 14 days with a person suspected or confirmed to have COVID-19
    • Have had a cough or flu-like symptoms, including sore throat, headache, muscle aches, nausea, diarrhea, or abdominal pain, or loss of taste or smell in the last 24 hours
    • Felt feverish or experienced chills in the last 48 hours
    • Had a fever of 100°F or greater in the last 48 hours
  • Travel history will be queried; those who have had travel outside the country within the last 14 days will not be permitted to proceed within the hospital.

Thank you for your cooperation and for being an advocate for the health and care of your loved ones and all hospitalized patients.

COVID-19 Test Results

If you have been tested for COVID-19 at Temecula Valley Hospital, there are two ways to get your results:

  1. Through our secure online patient portal, Health Records Online.
    • Test results will display in the portal 24 hours after they are finalized.
    • If you did not receive an invitation to join the Patient Portal, contact the Health Information Management Department at 951-696-6013 option 2, Monday – Friday, 8:30 am – 4:30 pm. 
  2. By submitting an Online Medical Records Request. Once you have submitted your request, we strive for a 24-hour turnaround time, which includes a secure email.

If you have questions about your results, please follow up with your primary care provider.

Find COVID-19 testing locations →

What to expect during your test →

Prevention

The CDC recommends individuals and families follow everyday preventive measures including:

  • Social distancing – avoiding crowds and crowded spaces, avoiding handshaking and hugging, deliberately staying at least six feet away from other people, and replacing in-person visits with remote check-ins using technology.
  • Cover coughs and sneezes with a tissue, then dispose of the tissue.
  • Wash hands often with soap and water for at least 20 seconds; especially after going to the bathroom, before eating, and after blowing your nose, coughing or sneezing.
  • If soap and water are not readily available, use an alcohol-based hand sanitizer with 60–95% alcohol.
  • Routinely clean frequently touched surfaces and objects.
  • Stay home and away from others when you are sick with any respiratory disease symptoms.

Additional Resources

We are Accepting Donations!

We thank our local community for your generosity and your time. If you are interested in providing items (donated or hand-made) to our facility, kindly follow the user-friendly instructions here. To make a donation, ​ contact us.

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