COVID-19 and its variants continue to impact communities across our country and the world. The Centers for Disease Control and Prevention (CDC) recommends that all Americans age 5 and older, with few exceptions, be vaccinated against the virus. Read the CDC's latest guidance.
Latest COVID-19 Information
The safety of our patients and staff has always been and remains our top priority. Since the beginning of the pandemic we have implemented extraordinary measures and additional protocols, including mandatory masking in our facilities, to help ensure a safe and clean environment for our patients, physicians, staff and community. We continue to actively monitor and respond to all recommendations made by the CDC and the California Department of Public Health.
Thank you for entrusting your care to us. When you or your loved ones need services, know that we are here … safe, trusted and ready to deliver a superior healthcare experience.
Emergency Department – Do Not Delay in Seeking Critical Care
Our Emergency Department is staffed 24/7 to serve those with emergency medical conditions. Individuals experiencing serious injuries or medical symptoms such as chest pain, numbness, difficulty breathing or mental confusion should call 9-1-1 or go to the nearest emergency department. It could save your life.
Our rooms are private and have advanced disinfection technology for continuous protection from possible infectious germs. We have an additional layer of protection with the utilization of UV light technology that kills germs once a room is unoccupied. Curtains and doors are kept closed and patients are separated based on symptoms.
Watch this video to learn about the measures we are taking to keep you safe in the ER:
Individuals Experiencing COVID-19 Symptoms
If you develop a fever or cough or have difficulty breathing, or have had close contact with someone who has had a confirmed positive COVID-19 test result, please seek medical attention by calling your provider’s office or an Urgent Care Center.
If you need help deciding if you should seek medical care, access the CDC Coronavirus Self-Checker on the CDC COVID-19 Symptoms page by clicking on the Coronavirus Self-Checker button at the top of the page.
Hospital Services and Programs
The hospital is fully operational. We are monitoring for symptoms in patients and implementing isolation protocols, if needed.
Most community health education programs offered by the hospital in the near term have been canceled or postponed; please follow the hospital on Facebook for updates.
Our surgery teams are working with physician offices to accommodate the scheduling of surgeries and procedures that were postponed due to COVID-19 or that may have recently become a health priority. If you are scheduled for a procedure, please confirm with your doctor that it remains on schedule. Please see the Visitation section below for information on visitors dropping off and picking up patients for outpatient surgery.
If you have a surgery scheduled, please watch this video for important information:
We have revised our Visitation Policies, consistent with the state public health order. The following is in effect as of Friday, January 7, 2022, until further notice:
- Visiting hours are 6 am – 8 pm.
- Visitors must bring a record of vaccination with them. Visitors who do not have evidence of full vaccination are required to have a negative test result within 72 hours before each visit. Test results must be available at the time of entry to the facility. Visitors of a patient in critical condition, when death may be imminent, are exempt from the vaccination and testing requirements.
- All visitors will be screened before entering.
- Maximum of two visitors age 12 or older are permitted on the inpatient floors of the main hospital from 6 am – 8 pm.
- Visitors must wear a well-fitting surgical mask at all times within the hospital and practice social distancing. A mask will be provided upon entry. Cloth masks are not allowed for visitors.
- For COVID-positive patients, only two visitors are permitted at a time. The nurse will apprise visitors that the patient has COVID and visitors are required to wear full PPE.
- Visitors accompanying a patient having a procedure may wait in the surgical area.
- Visitors are allowed to enter to assist with the discharge of a patient from an inpatient room or surgical area if they have been vaccinated or have a negative test result. All other visitors will need to wait in their vehicle for the discharged patient to be brought to the front entrance.
- Clergy are not considered visitors and may visit at any reasonable time to accommodate the spiritual care needs of our patients.
- We do not have the capacity to provide COVID-19 testing for visitors at this time.
- Food and beverage options for visitors include: Olive Branch Cafe, 1st floor Cafe Espresso, Coffee Shop
Thank you for your cooperation and for being an advocate for the health and care of your loved ones and all hospitalized patients.
COVID-19 Test Results
If you have been tested for COVID-19 at Temecula Valley Hospital, there are two ways to get your results:
Through our secure online patient portal, Health Records Online.
- Test results will display in the portal 24 hours after they are finalized.
- If you did not receive an invitation to join the Patient Portal, contact the Health Information Management Department at 951-696-6013 option 2, Monday – Friday, 8:30 am – 4:30 pm.
- By submitting an Online Medical Records Request. Once you have submitted your request, we strive for a 24-hour turnaround time, which includes a secure email.
If you have questions about your results, please follow up with your primary care provider.
If you have not yet been vaccinated, the CDC recommends individuals follow these everyday preventive measures.
- Wear a mask. If you are not fully vaccinated and aged 2 or older, you should wear a mask in indoor public places.
- Stay six feet away from others.
- Get vaccinated. Authorized COVID-19 vaccines can help protect you from COVID-19.
- Avoid crowds and poorly ventilated spaces.
- Wash your hands often.
- Cover coughs and sneezes.
- Clean and disinfect high-touch surfaces.
- Monitor your daily health and watch for symptoms.
Protect Yourself and Your Family:
World Health Organization →
What You Need to Know:
Centers for Disease Control and Prevention (CDC) →
Check Your Symptoms:
CDC Coronavirus Self-Checker →
We are Accepting Donations!
We thank our local community for your generosity and your time. If you are interested in providing items (donated or hand-made) to our facility, please contact us.
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